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Terms and Conditions

Updated: December 01, 2024

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Refund Policy

Our Commitment: We aim to deliver high-quality products that meet your needs. However, please note that all sales are final once the product has been paid for and delivered to you.

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  • Eligibility for Refunds:

    • Due to the nature of our products, we do not offer refunds after an order is paid for and delivered.

    • In the event of a damaged or defective product upon arrival, please contact our Customer Support team within 48 hours to discuss potential resolution options.

  • Process:

    • If you receive a damaged or incorrect product, contact Customer Support at [Your Support Email or Phone Number]. We may request photos or other documentation to verify the issue.

    • Each case will be reviewed on a discretionary basis.

  • Exceptions:

    • Products that arrive damaged in transit or are otherwise compromised before delivery may qualify for replacement or other forms of compensation, at our discretion.

Shipping & Delivery Policy

Our Promise: We ship your orders via reliable carriers to ensure timely and secure delivery.

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  • Shipping Methods & Times:

    • We ship exclusively via UPS or FedEx Ground with an estimated delivery window of 5–7 business days.

    • Expedited shipping options are not currently available.

  • Shipping Rates & Payment:

    • All shipping costs must be paid for upfront with your invoice.

    • Final shipping charges are calculated based on product weight, destination, and any special handling requirements.

  • Eligible Destinations:

    • We currently ship to [List of Countries/Regions].

    • If your location is not listed, please contact us to explore possible arrangements.

  • Tracking Information:

    • A tracking number and carrier details will be emailed once your order ships.

    • Please note some international shipments may not have end-to-end tracking.

Return Policy & Process

Our Priority: We stand behind our product quality. However, due to strict policies and regulations, we typically do not accept returns.

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  • Return Window:

    • Returns or exchanges are not generally offered, given our final-sale policy.

    • In rare cases where a return is authorized (e.g., defective product), you must contact us within 48 hours of delivery for instructions.

  • How to Request a Return (for approved cases only):

    • Contact Customer Support at kkirby@hypospraypharma.com. 

    • We may issue a Return Merchandise Authorization (RMA) number, which must be clearly marked on the return package.

  • Inspection & Processing:

    • Once we receive and inspect the returned product (in approved cases), we will determine the appropriate resolution (replacement or other compensation).

Cancellation Policy

One-Time Purchase:​

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  • Order Cancellations (One-Time Purchases):

    • To cancel an order, please do so within 24 hours of placing it—or before it ships, whichever is earlier.

    • Once an order has shipped, it cannot be canceled.

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